Last Updated: June 9, 2025

Our Commitment to Your Privacy

Welcome to Namstores UG. Your privacy is incredibly important to us. This Privacy Policy is here to explain clearly what personal information we collect from you, how we use it, and how we keep it safe when you visit and make purchases from our website, www.namstoresug.com.

Our goal is to be transparent and straightforward. If you have any questions after reading this, please don’t hesitate to contact us.

 

1. The Information We Collect

To provide you with the best possible shopping experience, we collect information in a few different ways:

A) Information You Give Us Directly:

  • When you make a purchase or create an account: We collect information needed to process your order, such as your name, email address, phone number, and delivery address.

  • When you contact our customer support: We keep a record of our conversation (including emails and call details) to help resolve your issue.

  • When you leave comments or product reviews: We collect the content of your comment and your name.

B) Information We Collect Automatically:

  • When you browse our store: Like most websites, we automatically collect some basic information about your device, including your IP address, web browser type, and how you navigate our site (what pages you visit, what products you look at). We use this to improve our website’s performance and make your shopping experience better.

 

2. How We Use Your Information

We use the information we collect for several key purposes, all aimed at serving you better:

  • To Fulfill Your Orders: This is our primary use. We use your name, address, and phone number to process payments, prepare your order, and arrange for its delivery.

  • To Communicate With You: We’ll send you order confirmations, shipping updates, and respond to your questions.

  • To Improve Our Store: By understanding how customers use our site, we can improve the layout, feature new products, and fix any technical issues.

  • For Security and Fraud Prevention: We monitor transactions and browsing activity to protect you and our business from fraudulent activity.

  • For Marketing (With Your Permission): If you choose to opt-in, we may occasionally send you emails about new products, special offers, and promotions. You can unsubscribe from these at any time.

 

3. Who We Share Your Information With

We do not sell your personal information. We only share it with trusted partners who are essential to running our business and getting your order to you. These include:

  • Payment Processors: To securely process your payment, we share your transaction details with trusted gateways like MTN Mobile Money, Airtel Money, and other card processors. We do not store your full credit card or mobile money details on our servers.

  • Delivery Partners: We provide your name, address, and phone number to our courier partners so they can deliver your package to your doorstep.

  • Technology Service Providers: We work with companies that host our website and help us detect spam and analyze website performance (like Google Analytics).

We only share the minimum information necessary for them to perform their function.

 

4. Our Use of Cookies

Cookies are small text files that are stored on your device when you visit a website. They are not harmful and help make your online experience smoother.

We use cookies to:

  • Remember what’s in your shopping cart.

  • Keep you logged into your account.

  • Help us understand how our website is being used (analytics).

You have full control over cookies and can disable them in your browser settings, but please note that some parts of our website may not function correctly without them.

 

5. Your Rights Over Your Data

You have rights concerning your personal information. You can:

  • Request access to the personal data we hold about you.

  • Request that we correct any inaccurate information.

  • Request that we delete your personal data, as long as we are not required to keep it for legal or accounting reasons (for example, we must keep sales records for a certain period).

To exercise any of these rights, please contact us using the details below.

 

6. Data Security

We take the security of your information very seriously. Our website uses SSL (Secure Sockets Layer) encryption to protect your personal and payment details during transmission. While no method is 100% secure, we use industry-standard practices to protect your data.

 

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch.