Last Updated: June 9, 2025 

Welcome to Namstores UG!

Thank you for visiting our online store. These Terms and Conditions ("Terms") are the official rules for using our website, www.namstoresug.com (the "Site"). By browsing our Site, creating an account, or making a purchase, you agree to be bound by these Terms.

Think of this as the agreement between you ("the customer") and us ("Namstores UG"). If you have any questions, please reach out to us.

1. Who Can Use Our Site?

To create an account or make a purchase from Namstores UG, you must be at least 18 years old. By using our Site, you confirm that you meet this age requirement.

2. Your Account with Us

  • Creating an Account: You can shop as a guest or create an account for a faster checkout experience. When you create an account, you agree to provide accurate and current information.

  • Account Security: You are responsible for keeping your password safe. Please notify us immediately at customer@namstoresug.com if you suspect any unauthorized use of your account.

  • Account Responsibility: All activity that happens under your account is your responsibility.

We reserve the right to suspend or close an account if we believe these Terms have been violated.

3. Making a Purchase

  • Our Products: We are a direct online store. All products listed on the Site are sold and shipped by Namstores UG.

  • The Agreement: When you complete a purchase, you are entering into a contract with us. You agree to pay the listed price for the products, including any delivery fees clearly stated at checkout.

  • Our Promise: We guarantee that all our products are as described, safe for use, and that we have the legal right to sell them. Product details and any applicable warranties are provided on the individual product pages.

4. Payments

We offer several convenient and secure payment methods for our customers in Uganda. All payments must be made through our official checkout process. Accepted methods include:

  • Mobile Money (MTN MoMo and Airtel Money)

  • Cash on Delivery (where applicable)

  • Bank Transfers

We use secure systems to protect your payment information.

5. Shipping and Delivery

We are committed to getting your order to you safely and efficiently. Our shipping process, delivery times, and costs are detailed in our Shipping Policy. By making a purchase, you agree to the terms outlined in that policy.

6. Returns and Refunds

We want you to be happy with your purchase. Our process for handling returns, exchanges, and refunds is governed by our Return & Refund Policy. Please review it carefully to understand your options.

7. Your Content: Reviews and Comments

We love hearing from you! When you leave a product review or comment on our site, you agree that your content is:

  • Honest and respectful.

  • Free of spam, hate speech, or unlawful material.

  • Your own original content.

By posting, you grant Namstores UG permission to use, display, and share your review on our Site and for marketing purposes (for example, showing a great review on our social media). We reserve the right to remove any content that violates these rules.

8. Our Intellectual Property

All content on this Site—including our logo, text, product photos, and graphics—is owned by Namstores UG. You may not use, copy, or reproduce our content without our express written permission.

9. Your Privacy

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal data.

10. Limitation of Liability

Our goal is always to provide excellent service. However, we cannot be held responsible for issues beyond our direct control, such as major internet outages or natural disasters. In any dispute related to a purchase, our total liability will not exceed the total amount you paid for that specific order.

11. Governing Law

These Terms and any disputes that arise from them are governed by the laws of the Republic of Uganda. Any legal proceedings will take place in Ugandan courts.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business or legal requirements. The "Last Updated" date at the top of this page will always show the most current version. Your continued use of our Site after any changes means you accept the new Terms.

13. How to Contact Us

For any questions about these Terms, please contact our team: