Our Shipping Policy

Thank you for shopping at Namstores UG! This page outlines our shipping policy to ensure you understand how your order will be delivered.

Order Processing

Time:

Processing orders takes place within 24 Hours or 1-2 business days for orders far from central region, Monday to Saturday.

Last order time: 5:30pm EAT (Kampala Time) UTC/GMT +3 hours.

Orders in Transit :

Our estimate delivery time: 24 hours or 1-2 business days for orders far from central region, shipped Monday to Saturday.

Delivery times are estimates and are subject to change.

Orders placed outside these hours will be delivered the next business day.

You’ll receive a separate email with real-time tracking information once your order is ready for delivery.

International Shipping

We currently do not offer international shipping options as we are still focusing on Uganda as the country. But for any special shipping we can process to cities like Juba, Nairobi using some bus services.

Returns, Refunds & Exchanges

We accept returns for unused and unworn items in their original condition within seven days of delivery.

A full refund for the order amount will be issued, excluding return shipping costs.

Click to Read more from our Returns Policy Page.

Damaged Items:

If your order arrives damaged, email us immediately at customer@namstoresug.com with your order number and a photo of the damage. We will work towards a satisfactory solution on a case-by-case basis.

More on Order Processing and Tracking

Our promise is same-day handling for all orders placed within our operating hours.

  • Step 1: Order Confirmation: Immediately after you place your order, you will receive an email confirmation.
  • Step 2: Dispatch Notification:
    • For Kampala orders: Our courier will call you directly when they are on their way.
    • For Upcountry orders: You will receive a message with your parcel’s dispatch details and tracking information (bus/taxi details).
Questions About Your Delivery?

Your peace of mind is our priority. If you have any questions about your order’s status or our shipping process, please do not hesitate to contact our friendly team.

Contact Us